Return Policy
We really hope you love your items you ordered, but just in case you aren’t happy with something here is everything you need to know about returning!
- Please enclose original receipt when sending your return so we can locate your order more efficiently. Any package without the original receipt will be returned to sender and refund will not be made. Please include any notes (written or via email) as to why it is being returned. Our online return policy is separate from our in store policy. See store for details.
- Returns must be received within 14 days from the delivery date in order to receive a full online credit only.
- No returns/ exchanges will be accepted after 14 days. Please note that any return refused by us will be returned to you at your expense. Thank you for understanding.
- Items must be unworn, with tags attached and unwashed. We reserve the right to refuse or give partial refunds based on the condition of the item.
- Items that appear to be worn, have stains, pet hairs or have odor (cigarette smoke, deodorant, etc.) will not be accepted.
- All returns are processed within 2-3 business days.
- The customer is responsible for all return shipping costs. We do recommend using a shipping method that provides a tracking number for your reference.
- If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, we will send you an email. Once you receive the email you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. If you have not called after 14 days the items will then be donated to charity.
Final sale:
- Discounts of 30% or more will be final sale and cannot be returned back to us.
- All clearance (including “deal of the day”), sale items, flash sale items, intimate apparel (includes but is not limited to: bralette, half cami , bodysuits, leggings, sticky bra, swimsuits and sports bra, underwear), pre-orders ( also any left overs from pre-order), grab bags and accessories are FINAL SALE.
Defects or flawed items:
- From time to time, a damage or flaw in an item gets by us as we try extremely hard to inspect our garments before they are sent out! If you experience a flawed item, please take a photo of the damage/flaw and email us immediately at conroe@apricotlaneusa.com and we will get back to you within 2 business days!
- We are not responsible for damages to clothing caused by improper care of handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
